DELIVERY

  • Delivery by Lady Secreto offered via door to door courier. 
  • All orders will be processed after payment is cleared.
  • ALL Clothing and swimwear on our website are only available on pre-order. Delivery is from our INTERNATIONAL warehouse and will take approxiametly 12-17 working days (Weekends and public holidays excluded). 
  • Shoes and items from our SALE collection are readily available and are sent from our offices.  These items will be delivered within 2-5 working days after payment is cleared.  If any of these items are ordered with other clothing or swimwear items, the entire order will be sent out as soon as the clothing and or swimwear items are received at our offices. 
  • SILLY SEASON:  Delays are possible! Please do not order if the order is time sensitive.
  • In some cases, due to the nature of the online store, overselling may occur and the item may be out of stock.  We will send you an email and you can  choose another item of the same value or ask for a credit/refund
  • Please take note on rare occasions there may be a slight delay due to custom clearance or warehouse delays.  Delivery time does not include processing time. 
  • Customer satisfaction is our top priority.  If your parcel gets lost or doesn't get delivered within 20 working days, a refund can be requested. 
  • Lady Secreto takes no responsibility for returned packages with incorrectly provided addresses. Should a package return - customer can opt for a refund less delivery fee, or to pay an additional delivery fee for a re-delivery.
  • Delivery times do not include Saturdays, Sundays or public holidays.
  • Delivery go out Monday through Friday, not including public holidays.
  • Orders with incorrect billing information, or requiring additional verification, will be delayed.
  • In the case of returned delivery, the customer is responsible for any and all additional  fees incurred for delivery.

 

$1 Days
$2 Hours
$3 Minutes
$4 Seconds