DELIVERY | Lady Secreto

DELIVERY

  • Delivery by Lady Secreto offered via door to door courier. 
  • All orders will be processed after payment is cleared.
  • All Clothing delivery is from our INTERNATIONAL warehouse. Delivery will take anywhere from 7-14 working days. 
  • Shoes, sale items and phone cases are sent from our local warehouse and will be delivered in 1-3 working days after payment is cleared.
  • In the case where clothing items is ordered with shoes, sale items and phone cases delivery will be combined and delivery will be 7-14 working days
  • In some cases, due to the nature of the online store, overselling may occur and the item may be out of stock.  We will send you an email and you can  choose another item of the same value or ask for a credit/refund.
  • Processing time may vary from 1-2 days on average depending on the dispatch load. 
  • Please take note on rare occasions there may be a slight delay due to custom clearance or warehouse delays.  Delivery time does not include processing time. 
  • Customer satisfaction is our top priority.  If your parcel gets lost or doesn't get delivered within 20 working days, a refund can be requested.  Unfortunately shipping cost CAN NOT be refunded.
  • Lady Secreto takes no responsibility for returned packages with incorrectly provided addresses. Should a package return - customer can opt for a refund less delivery fee, or to pay an additional delivery fee for a re-delivery.
  • Delivery times do not include Saturdays, Sundays or public holidays.
  • Delivery go out Monday through Friday, not including public holidays.
  • Orders with incorrect billing information, or requiring additional verification, will be delayed.
  • In the case of returned delivery, the customer is responsible for any and all additional  fees incurred for delivery.

 

$1 Days
$2 Hours
$3 Minutes
$4 Seconds