RETURN POLICY | Lady Secreto

RETURN POLICY

Return policy for Lady Secreto customers. Customer satisfaction is our top priority.  Lady Secreto offers size charts with every item to ensure our customers order the correct size.  All our items are shipped from our international warehouse according to our shipping policy and therefore we only offer refunds and credits and not exchanges.  All refunds will remain at the discretion of Lady Secreto. 

If you are not completely satisfied with your purchase, you can return the product to us and we will refund or credit you - the choice is yours.  Please take note that shipping/delivery cost can unfortunately not be refunded or credited as this is costs that can not be reimbursed to us by the Courier company.

  • Item(s) must be returned within 14 days after receiving of goods
  • Item(s) must be unworn, unwashed, or otherwise unused. Returns for swimwear will be accepted if the protective gusset and labeling have not been removed. 
  • Gift cards, sale, clearance and seconds items are not eligible for a refund
  • The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.  
  • If you choose a credit you will receive an email with a DISCOUNT CODE
  • If you ordered the incorrect size and you would like a different size, you will have to place a new order on our online store and use your DISCOUNT CODE emailed to you.
  • You are responsible for any costs associated with returning the item to us.

PLEASE TAKE NOTE

  • If Lady Secreto is responsible for sending damaged items or items in the incorrect size ordered by the client, pick up and return delivery costs are covered by Lady Secreto as per our return policy.

 

 

 

$1 Days
$2 Hours
$3 Minutes
$4 Seconds